Lead Patient Services Rep
Job
Summary:
Acts as the internal and external point of contact and coordinates the day-to-day operations of the front desk and medical records.
Serves as the lead in clerical/administrative components of patient encounters as a member of the care delivery team.
Acts as a mentor to all patient service representatives and ensures that the delivery of high-quality, cost-efficient, culturally sensitive services comply with all federal, state, and local agency policies and procedures.
Provides communication, education, and support to colleagues and off-site support during EMR go-lives.
Education - Required:
High School Diploma/GEDExperience - Required:
1 year Experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
and 2 years Experience in a physician practice Experience - Preferred:
less than 1 year Experience working within the registration process in a hospital or physician office setting, including demonstrated success in obtaining patient demographic and financial information, handling insurance verification, and obtaining authorizations.
Knowledge, Skills, and Abilities - Required:
Ability to work effectively in a dynamic customer service environment with interruptions and changing priorities.
Ability to establish and develop positive and collaborative relationships with staff, clinicians, and leadership within the practice.
Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
Ability to coach or mentor colleagues.
Knowledge of medical terminology.
Must have achieved all available PSR badges and completed all applicable EMR trainings.
Recommended Skills Coaching And Mentoring Customer Experience Customer Service Finance Hardworking And Dedicated Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Acts as the internal and external point of contact and coordinates the day-to-day operations of the front desk and medical records.
Serves as the lead in clerical/administrative components of patient encounters as a member of the care delivery team.
Acts as a mentor to all patient service representatives and ensures that the delivery of high-quality, cost-efficient, culturally sensitive services comply with all federal, state, and local agency policies and procedures.
Provides communication, education, and support to colleagues and off-site support during EMR go-lives.
Education - Required:
High School Diploma/GEDExperience - Required:
1 year Experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
and 2 years Experience in a physician practice Experience - Preferred:
less than 1 year Experience working within the registration process in a hospital or physician office setting, including demonstrated success in obtaining patient demographic and financial information, handling insurance verification, and obtaining authorizations.
Knowledge, Skills, and Abilities - Required:
Ability to work effectively in a dynamic customer service environment with interruptions and changing priorities.
Ability to establish and develop positive and collaborative relationships with staff, clinicians, and leadership within the practice.
Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
Ability to coach or mentor colleagues.
Knowledge of medical terminology.
Must have achieved all available PSR badges and completed all applicable EMR trainings.
Recommended Skills Coaching And Mentoring Customer Experience Customer Service Finance Hardworking And Dedicated Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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