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Field Supervisor

JOB
Summary:
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships. Proven history of being a catalyst player with opportunity to grow. Position demands high accountability and expectations from the onset.
Essential Functions:
Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multi-task. Works well with others as well as independently.
Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.
ADDITIONAL Responsibilities:
Maintain records as required by system, regional, and corporate offices
Perform other duties as requested by Manager
ABILITIES, SKILLS & KNOWLEDGE:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
Knowledge of Installation/Service requirements both as it relates to staff & procedures
Ability to use personal computer and software applications (i.e. word processing, spreadsheets, client systems, etc.).
Ability to work in stationary position seated and standing for extended periods of time.
Ability to coach, train, and lead employees to achieve department goals.
EDUCATION, EXPERIENCE AND BACKGROUND:
High School diploma or equivalent
2-4 years work experience
Proficiency in MS Office -- Word, Power Point, Excel a Must
Excellent organization and time management skills
EOE

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